Embedding a Culture of Continuous Improvement in a Multi-Line Fertilizer Facility

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Increasing Yield & Reducing Energy Losses in an Ammonia Production Plant

Embedding a Culture of Continuous Improvement in a Multi-Line Fertilizer Facility

Obstacles Our Experts Have Transformed into Opportunities

A large-scale fertilizer complex operating ammonia, urea, and nitric acid units had made past efforts to implement Lean—but results were short-lived:

Disconnected KPI Tracking

Operational KPIs were tracked inconsistently and often not linked to actual plant goals

Unstructured Improvement Efforts

Improvement initiatives stalled due to lack of structure and cross-functional ownership

Siloed Team Operations

Teams operated in silos, each solving their own problems without alignment

Lagging Metrics Without Root Cause

Performance reviews focused on lagging indicators (e.g., OEE, rework) with no root cause frameworks

No Frontline Visibility

Frontline employees lacked visibility into daily performance expectations or results The leadership wanted more than dashboards—they needed a culture of operational discipline and problem-solving.

TEEC’s Expert-Led Solution

Our Experts rolled out their Operational Excellence Implementation program to instill structured, sustainable continuous improvement:

What Our Experts Did

Performed a maturity assessment across production, maintenance, and quality functions

 

 

Designed and launched a Daily Management System (DMS) with performance boards, huddle routines, and short-interval controls

 

Embedded Lean Six Sigma tools like 5S, RCA, and PDCA into daily work routines

Trained and mentored supervisors and team leads on facilitating improvement workshops

Linked business objectives to tiered KPIs, ensuring everyone—from control room to GM—was aligned and accountable
This wasn’t just about tools—it was about building people and habits that deliver results consistently.

Execution Approach by Teec’s Experts

They implemented a practical, people-first Operational Excellence (OE) program grounded in daily execution:

OE Maturity Assessment & Culture Baseline Design & Deployment of Daily Management System (DMS) Lean Tool Integration & CI Enablement Performance Coaching & Sustainability
  • Evaluated existing KPIs, continuous improvement practices, and accountability mechanisms
  • Surveyed frontline teams and managers to understand perceptions, gaps, and barriers
  • Scored the plant across TEEC’s OE pillars: performance visibility, standard work, problem solving, and engagement
  • Built visual performance boards for production, quality, and maintenance KPIs
  • Created standard templates for daily shift huddles, short interval control, and action tracking
  • Embedded roles and rhythms (e.g., 15-min daily reviews, weekly tiered escalations)
  • Rolled out foundational Lean tools: 5S, RCA, PDCA, value stream mapping
  • Mentored team leaders to run improvement events (Kaizen) and apply structured problem solving
  • Built SOPs and training plans to integrate OE into everyday routines
  • Facilitated weekly coaching sessions with team leads and middle management
  • Installed ownership dashboards to track shift performance, action closure, and improvement impact
  • Created a library of internal success stories to drive momentum and recognition

Results & Impact

7%

Improved throughput by 7% through simplified workflows and issue escalation

36%

Reduced shift-to-shift variability by 36% across three units

0

Launched 9 internal Kaizen projects—5 delivered ROI within 90 days

100%

Increased frontline engagement: 100% of operators contributed to daily KPI reviews

Their Operational excellence program didn’t just give us tools—it helped us embed a culture of continuous improvement. Today, our teams own the process, and the results speak for themselves.
Operations Manager
Fertilizer Manufacturing Complex

Integrated Value Through Teec’s Data-Driven Solutions

Operations & Maintenance Excellence:
Integrated OE dashboards with maintenance KPIs, improving collaboration on asset uptime and shift handovers
Maintenance and operations teams jointly led daily reviews using visual metrics to reduce backlog and improve MTTR
This integration turned operational excellence from a project into a performance system—owned by everyone, every day
Ready to Build a Culture of Excellence? Let’s Elevate Your Operations!